We’re at your service
Local Customer Support
Our local Customer Service Representatives are focused on providing exceptional customer service.
- Live local support is available Monday through Friday 8-5 p.m. MST
- After-hour support is handled by our Network Operations Center (NOC) and Field Services teams, ensuring that Salt River Connect provides 24/7 service for all our customers on the Community.
CONTACT US
Customer Service
480.291.8900
customerservice@saltriverconnect.com
Customer Support
support@saltriverconnect.com
Network Operations Center
As part of our commitment to exceptional support, Salt River Connect operates a local Network Operations Center (NOC) staffed by a dedicated and knowledgeable local team who are experts in all areas of communications and committed to meeting our customers’ needs. The NOC handles network management, monitoring and maintenance 7 days a week, 24 hours a day.
Our NOC experts also provision services and, if needed, provide technical and repair support for Salt River Connect customers. Our advanced proactive monitoring tools enable our NOC staff to proactively detect issues often before they impact our customers. Our field technicians work closely with our NOC staff to respond immediately to network and customer issues.
New to the Community? We’re Here to Help
Thank you for being our customer. We appreciate your business every day. If you’re experiencing a service issue or simply have a question, we’re here to help.